Returns And Replacements

Errors and shortages must be notified within 7 days of receipt of goods.

If you wish to return the item to us, then you will need to fill out a return form. This must be included with the items.

We also provide a unique ID for each return, which corresponds to the order ID on our system. This must be written on the return form. If it is not, then the returns process may be delayed.

Returns can take up to 5 working days to process, however we try to ensure these are done as quickly as possible. Each return will be marked on a separate return report, with outcomes and costs included, if any.

We are not able to thoroughly test returned products beyond the basic checks. If the product requires further testing beyond this, then it will automatically be marked as unfulfillable. If the item is in good condition, it is automatically assumed that it will be restocked, unless informed otherwise.

Orders that are marked as fulfilled cannot be cancelled.

For returns in which we have made a mistake, we will take full responsibility, and there will not be any charges incurred.Goods which are damaged due to their nature, or are not suitable, will be marked on the return report. In most cases, we will not charge you for theseWe are not able to thoroughly test returned products beyond the basic checks. If the product requires further testing beyond this, then it will automatically be marked as unfulfillable.